Job Description

Job Purpose

The Frontline Infrastructure Support Engineer (L2) is responsible for providing advanced technical support, incident resolution, and operational management across enterprise IT infrastructure. The role involves diagnosing and resolving complex infrastructure issues, performing administration activities, implementing changes, supporting problem management, and mentoring L1 engineers while ensuring high service availability and SLA compliance.

Roles & Responsibilities

Infrastructure Administration & Operations

  • Administer and maintain Windows, Linux, virtualization, Kubernetes, storage, backup and GPU infrastructure to ensure high availability and operational stability.
  • Perform proactive health checks, capacity monitoring, performance tuning, and preventive maintenance activities.

    • Advanced Incident Management

  • Investigate, troubleshoot, and resolve Level 2 infrastructure incidents within de...

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