Job Description

Job Purpose

The Frontline Infrastructure Support Engineer (L1) serves as the first point of contact for infrastructure-related incidents and service requests. The role is responsible for continuous monitoring of enterprise IT infrastructure, performing initial diagnostics, executing predefined operational tasks, restoring services using standard operating procedures (SOPs), and escalating unresolved issues to L2/L3 teams while ensuring SLA compliance.

Roles & Responsibilities

Infrastructure Monitoring

  • Continuously monitor the health, availability, and performance of servers, virtualization, Kubernetes, storage, backup, network, and GPU infrastructure using enterprise monitoring tools.
  • Detect alerts, perform initial health checks, validate service availability, and initiate incident notifications as per operational procedures.

    • Incident Management

  • Log, categorize, prioritize, and troubleshoot Level 1...

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