Job Description
We build. We create impact.
As a Cloud Support Expert, you will be responsible for providing technical support and guidance to our customers. This role involves troubleshooting issues, providing timely resolutions, and ensuring customer satisfaction. The ideal candidate will have a deep understanding of SaaS products, excellent problem-solving skills, and the ability to communicate complex technical concepts to non-technical users.
Our teams build and maintain our SaaS application, which manages more than 100 million IoT devices, in more than 25.000 stores in 24/7. We are processing more than 200 million of data change every day. Our target for 2027 is to manage 1 billion IoT devices. Reporting directly to the Head of Cloud Operations, you’ll have the following missions:
Customer Support and Technical Troubleshooting
- Troubleshoot and resolve customer issues related to the SaaS platform.
- Provide stat...
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