Cloud Support Engineer

Full-Time - Supporting US customers hours of work will be 16:00 to 00:30 Monday to Friday

Are you a passionate Cloud Service Desk Engineer ready to deliver world-class support in a global 24/7 environment? Join our team and play a key role in ensuring our clients receive the highest quality technical support across AWS, Azure, and modern cloud-based platforms.

What you’ll do:

• Diagnose and resolve technical issues via support tickets and automated alerts.
• Support AWS and Azure service desk issues with confidence and efficiency.
• Contribute to technical runbooks, knowledge bases, and continuous process improvements.
• Provide mentoring and support to junior colleagues.
• Participate in an on-call rotation covering weekends and public holidays.
• Stay ahead by developing your skills through certifications and ongoing training.

What we’re looking for:

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