Cloud Support Engineer (L2)

About Ori

Ori Industries is at the forefront of AI infrastructure, revolutionising the connection between software and hardware for the AI era. Our mission is to empower AI teams with scalable, secure, and efficient infrastructure solutions that support seamless model training, deployment, and scaling.

Job Description

We are seeking a highly skilled Cloud Support Engineer to join our global Customer Support team. The primary goal of this team is to delight our customers worldwide by ensuring that any incident related to Ori’s Cloud Platform, High Performance Computing (HPC), and AI supercomputer fleet (some of the fastest machines in the world) is resolved swiftly and decisively in collaboration with our engineering teams and third-party suppliers.

The Support team delivers 24/7, 365 on‑call support using a “follow the sun” model to handle and resolve customer queries. As a Cloud Support Engineer, you will be a hands‑on technical contributor, r...