Cloud Support Engineer

About the Job :

As a Cloud Support Engineer, you will provide best-in-class customer support for all AWS Services, mirroring the way AWS Support interacts with customer environments, being the expert on the AWS services and guiding our customers on their implementations and troubleshooting. You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases.

Responsibilities:

Guide Mission's customers through complex issues and troubleshoot AWS resources through Mission's support ticket platform.

Analyze customer-facing cases related to AWS Services and leverage AWS expertise to assist customers through troubleshooting, changing, or setting up AWS resources

Provide front-line AWS support and use judgment to resolve cases in house, where possible, to provide an excellent customer experience...