Job Description

We are seeking a proactive and strategic Cloud Operations Manager to oversee the operational excellence, service delivery, and client success of our cloud services. This role combines the responsibilities of managing day-to-day operations, ensuring service reliability, and building strong customer relationships to maximize value and satisfaction.

Key Responsibilities

1. Cloud Service Delivery & Performance

  • Own end-to-end cloud service delivery, ensuring SLAs, KPIs, and client expectations are consistently met.
  • Collaborate with engineering, DevOps, and support teams to maintain service reliability and scalability.
  • Monitor cloud service metrics, analyze trends, and drive continuous improvement initiatives.
  • Manage incident, problem, and change management processes to minimize downtime and operational risks.

    • 2. Cloud Operations Management

  • Oversee daily operation...

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