Cloud Operations and Customer Support Engineer, Junior

Job Description:

In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.

Key Responsibilities:

• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
• Respond to and resolve customer issues, providing top-tier technical support and customer service.
• Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
• Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
• Continuously monitor supporting application infrastructure to help identify and report on scalability and performan...