Cloud Infrastructure Lead

Title : L3 Technical Lead (Azure + GCP + Windows)

Location: Hyderabad

Responsibilities

Client Ownership & Service Delivery

• Act as the primary L3 technical lead for the client and ensure end-to-end delivery of Azure, GCP, and Windows managed services.
• Own SLA adherence, service health, operational KPIs, and incident/problem outcomes across both clouds.
• Lead client governance: daily/weekly status calls, monthly service reviews and reporting, Continuous service improvement plans.
• Understand client expectations, translate them into actionable technical deliverables (roadmap/backlog), and ensure timely execution with measurable outcomes.
• Ensure effective stakeholder management: clear communication, expectation alignment, risk visibility, and proactive advisories to improve customer confidence.

Technical Leadership (Azur...