Job Description
Purpose of the role
The Cloud Service Desk team was formed at adm Indicia in 2020 following a desire from the business
to migrate to a cloud-based environment. The team is technology-driven and is empowering
business areas to new progression. The team assumes responsibility for the infrastructure for a
number of clients (including ITV) and is made up of a team lead supported by a number of engineers.
The team is responsible for our internal infrastructure including servers and cloud environments. The business services requiring support are 24 hours a day, 7 days a week.
As clients (internal and external) have users located across the globe, the team operates in a varied
shift pattern to ensure the provision of full support to users.
• To control and maintain all areas of the business IT cloud and internal infrastructure.
• Create and maintain up-to-date and accurate documentation of systems and infrastruc...
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