Job Description
About Abacus.AI:
Abacus.AI is an AI research + SaaS company helping enterprises build, deploy, and operate real-time deep learning systems in production. We work with some of the most data-driven teams globally — and we’re scaling fast.
The Role:
We’re looking for a Cloud Infra Support Engineer to own production reliability, work closely with customers, and act as an on-call operations support engineer during US (PST) night hours .
What You’ll Do:
- Own and support production cloud infrastructure (AWS / GCP / Azure)
- Act as on-call ops support during PST night hours (rotational, not continuous)
- Monitor systems, alerts, and dashboards; respond to incidents and outages
- Troubleshoot customer escalations and production issues
- Work hands-on with Kubernetes-based platforms and customer onboarding
- Build and improve monitoring, alerting, and automati...
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