Job Description

To provide deep technical investigation, advanced troubleshooting, and resolution of complex incidents within our multi-cloud environment. This role acts as the primary escalation point for L1 and is critical for maintaining the Huawei and AWS cloud platform's resilience through a 24x7 on-call rotation.

How You’ll Make a Difference

Advanced Incident Management

  • Act as the primary technical responder for escalated incidents from L1.
  • Perform deep-dive root cause analysis for Huawei and AWS cloud services, network, and platform performance issues.
  • To elevate to application team for application database related issue.

Critical Component Support

Troubleshoot and resolve issues with critical components: VISA VCX on AWS, HSM as a Service, and the core card processing platform on Huawei Cloud.

On-Call Duty

Participate in a 24x7 on-call rotation for P1/P2 critical incidents. Lead the technical...

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