Cloud Database Engineer

As a member of the Support organization, your role is to provide post-sales support and solutions to Oracle’s customer base, acting as an advocate for customer needs. This includes addressing non-technical inquiries via phone and electronic channels, as well as responding to technical questions related to the use and troubleshooting of Oracle’s Electronic Support Services. As a key point of contact, you are responsible for building and maintaining strong customer relationships, while also offering guidance to internal Oracle teams on a variety of customer issues and escalations.

In the role of Principal Support Engineer, you will deliver high-level technical support aimed at ensuring maximum customer satisfaction. A key responsibility involves developing and leveraging automated tools, AI-powered diagnostics, and machine learning models to proactively identify, document, resolve, or prevent customer issues. You are expected to be a recognized expert in problem solving and iss...