Job Description

A global technology company is seeking a Customer Reliability Engineer based in Polanco, Mexico City. The role involves ensuring excellent customer experiences by managing incidents and service requests efficiently. Candidates should have a Bachelor’s degree in a related field and at least 5 years of relevant experience. Proficiency in public cloud services like AWS or GCP, alongside strong communication skills in both Spanish and English, is essential. This hybrid role also requires availability for periodic on-call shifts.
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