Cloud contact center consultant/manager - mexico

Job Title

Strategy & Consulting - Global Network - SONG practice

Job Location: Mexico City or Monterrey

Roles & Responsibilities Participate in Cloud Contact Center implementation/optimization projects. Adapt existing methods and procedures to create possible alternative solutions to moderately complex problems. Understand the strategic direction set by senior management as it relates to team goals. Use considerable judgment to determine solutions and seek guidance on complex problems. Primary upward interaction is with direct supervisor; may interact with peers and/or management levels at a client and/or within Accenture. Determine methods and procedures on new assignments with guidance. Make decisions that often impact the team in which they reside. Manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture. Mandatory Qualifications Bachelor’s Degree completed. Preferred MBA from a tier 1 institute. Availability to ...