Job Description

Title : L3 Technical Lead (Azure + GCP + Windows)

Location: Hyderabad

Responsibilities

Client Ownership & Service Delivery

  • Act as the primary L3 technical lead for the client and ensure end-to-end delivery of Azure, GCP, and Windows managed services.
  • Own SLA adherence, service health, operational KPIs, and incident/problem outcomes across both clouds.
  • Lead client governance: daily/weekly status calls, monthly service reviews and reporting, Continuous service improvement plans.
  • Understand client expectations, translate them into actionable technical deliverables (roadmap/backlog), and ensure timely execution with measurable outcomes.
  • Ensure effective stakeholder management: clear communication, expectation alignment, risk visibility, and proactive advisories to improve customer confidence.


Technical Leadership (Azure + GCP + Windows)

  • Provide L3 ...

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