Job Description

Information Technology – Cloud & Operation Database Management Senior Expert

Location: Toronto, ON, Canada (M5K 1B7)

Employment Type: Regular Full Time | Career Status: Professional | Expected Travel: 0–10%

Responsibilities

  • Ensure high‑quality day‑to‑day service delivery by defining, tracking, and meeting ambitious KPIs and SLAs.
  • Provide advanced technical expertise in database technologies—particularly HANA—while supporting HANA, ASE, and MSSQL environments.
  • Handle major incidents, troubleshoot service failures, manage downtime scenarios, and work on customer landscapes to bring performance stability.
  • Collaborate across teams to streamline processes, enhance automation, and deliver proactive operational services, including effective alert‑reduction programs.
  • Directly impact system reliability through proactive monitoring, incident management, and comprehensive root‑cause analysis.
  • Manage and preven...

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