cloud administrator

Salesforce Administrator (Full Time, Richmond Hill)

Visual Defence Inc.

Position Overview

This role involves managing and optimizing the Salesforce platform while collaborating closely with internal teams to support Sales, Customer Success, and Service operations and drive long-term customer retention. The primary focus is ensuring that business processes are configured, streamlined, and aligned with organizational needs across a portfolio of platforms, such as Salesforce Sales Cloud and Sales Service, and Gainsight.

Key Responsibilities

• Administer and configure Salesforce for internal teams.
• Maintain data accuracy, workflows, and reporting.
• Build dashboards and reports for operational visibility.
• Collaborate with Sales, Customer Success, and Support teams to optimize processes.
• Provide training and support to users.
• Setup, integration, and administration of customer rela...