Job Description

The L3 Support Engineer for Nutanix is responsible for handling complex, high-priority technical issues escalated from the L1 and L2 teams. They provide deep expertise in Nutanix solutions and lead troubleshooting efforts for critical customer issues, ensuring fast and efficient problem resolution. L3 engineers often work with product development and R&D teams to identify and resolve root causes of bugs or system design issues.

  1. Extensive knowledge of Nutanix products such as Prism, AHV, Nutanix Storage, and Nutanix Cloud Platform.
  2. Proficiency in virtualization platforms (VMware, AHV, Hyper-V) and cloud infrastructure.
  3. Solid understanding of networking protocols and technologies (TCP/IP, VLAN, DNS, etc.).
  4. Experience in advanced troubleshooting using tools like packet sniffers, log analysis, and system monitoring tools.
  5. Advanced Troubleshooting: Lead resolution efforts for critical technical issues related to Nutanix hardware, software, sto...

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