CLINICAL SUPPORT SPECIALIST

Overview

We are seeking a detail-oriented, customer-focused Clinical Support Specialist to join our team. This role supports long-term care organizations using an electronic medical record (EMR) and billing software platform. The ideal candidate has a clinical or healthcare background, strong communication skills, and experience working with software systems in a customer-facing environment.

About the Client

The client is an established healthcare technology provider specializing in software solutions for long-term care organizations. Their platform supports clinical documentation, billing, and operational workflows, with a strong emphasis on compliance, efficiency, and customer support within regulated healthcare environments.

Key Responsibilities

Customer Support & Issue Resolution

• Provide customer support via phone, email, and ticket...