Job Description

Overview



The Patient Access Representative is responsible for computer appointment scheduling for all Forefront Dermatology clinics, updating computer patient demographic and insurance information. This position will actively manage provider schedules to ensure maximum productivity/scheduled appointments each day.


Responsibilities

  • Schedule and coordinate patient appointments via phone following company protocols, procedures and physician schedule templates when applicable.
  • Explain insurance and financial policies when scheduling appointments.
  • Provide excellent customer service to all incoming callers by answering phones promptly and in polite, professional manner
  • Accurately document patient concerns.
  • Explain insurance and financial policies when scheduling appointments.
  • Answer telephone, screen calls, take messages, and provide information according to protocol.
  • Maintain physic...

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