Job Description

Prompt Engineer for AI Voice Agents in Healthcare Provider Systems

Location: Remote India

Employment Type: FullTime



Key Responsibilities

  • Design, test, and optimize prompts for AI-powered voice agents to improve call center workflows and patient experience.
  • Inbound and outbound use cases for appointments scheduling and rescheduling, prescription refills, password resets, Patient surveys, Billing and several others
  • Integrate conversational AI with call center systems (e.G., SIP, IVR, telephony, EHR/EMR).
  • Monitor performance of deployed prompts and voice agents, leveraging analytics to enhance accuracy, tone, and efficiency.
  • Develop reusable prompt frameworks tailored for healthcare and patient support scenarios (e.G., appointment scheduling, triage, billing inquiries).
  • Work closely with engineers, data scientists, and produ...

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