Job Description

Position Overview

Job Purpose

The Clienteling Solution & Implementation Manager is responsible for driving the end‑to‑end deployment, enhancement, and adoption of clienteling solutions across the HMT. This role ensures that business requirements, customer experience needs, and operational goals are fully translated into effective tools, training, and governance frameworks. The manager will lead system design, rollout planning, UAT, campaign enablement, training, and performance analytics to strengthen customer engagement, maximize user adoption, and support business growth through data‑driven clienteling excellence.


Essential Duties & Responsibilities

Key Responsibilities

1. Clienteling Solution Design & Governance

  • Lead the design, enhancement, and localization of clienteling tools and features.
  • Provide feedback on prototypes and support UX/UI requirements.
  • Establish and...

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