Client Support Team Representative (Colombia)

Job Overview

As a Client Support Team Representative, you will be responsible for managing client feedback, ensuring timely resolution, and supporting continuous improvement initiatives. You will utilize Salesforce and Excel to run detailed reports, analyze data, and deliver actionable insights. The role requires advanced skills in report generation using various formulas and dashboards, multitasking without compromising quality, and ensuring all processes are documented with precision and accuracy. Attention to detail, strong communication, and problem‑solving abilities are essential.

Key Responsibilities

• Client Feedback Management
  • Receive, investigate, and address client feedback, ensuring prompt and thorough resolution.
  • Maintain detailed records of interactions in Salesforce for accurate tracking and reporting.
• Reporting and Data Analysis
  • Run and analyze a variety of reports, including cl...