Client Support Specialists

Hybrid: Maitland, Florida, 32751

Description

-Provide expert support and respond to inquiries regarding ADP products via phone and email

-Use your strong interpersonal skills and product knowledge to communicate with customers, resolve issues, and assist in the use of ADP products and systems

-Follow up and follow through throughout new projects, requests, and cases

-Ask relevant questions to define the root cause of a problem, generate solutions, decide on a course of action, and be accountable for actions and decisions

-This role is looked as true account on communication with Delivery service providers. (DSP)

-The customers are independent business owners and entrepreneurs.

-They will be on the phone all day 80%. Break out to team meeting.

-There are 3 levels that they can grow in. Understands tied to a desk.

-Act as a subject matter expert for clients and new associates by providing technical expertise, guidance ...