Client Support Specialist

Provide front-line support to our customers via live chats, phones, and email.

Answering queries and resolving client issues regarding our products, platforms, and promotion.

Address customer feedback as well as complaints professionally.

Record and update customer data and other relevant information when necessary.

Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.

Perform any ad-hoc tasks assigned by superior.

Requirements

Candidate must possess at least Secondary School / SPM certificate.

2 years working experience, preferably in Client Support (Financial industry would be a distinct advantage).

A genuine interest in working in financial markets and client services.

Passionate about delivering quality support with a positive attitude, excellent communication and interpersonal skills.

Willing to work on shifts (...