Job Description

Customer Support Specialist

Location:

Ahmedabad (Onsite)

Shift Timings:

UK Shift | 1:30 PM to 10:30 PM IST

5 Days Working (Monday to Friday)

Job Summary:

We are looking for an experienced and customer-focused Customer Support Specialist to manage international (UK-based) clients, ensure successful SaaS onboarding, drive customer retention, and support account growth. The role requires strong stakeholder communication, CRM expertise, and the ability to manage escalations while delivering measurable client success outcomes.

Key Responsibilities:

  • Act as the primary point of contact for international (UK) clients
  • Manage end-to-end SaaS onboarding, adoption, and implementation
  • Configure, manage, and optimize CRM platforms (Salesforce, Zoho)
  • Handle ...

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