Job Description

Job Summary

The Client Support Representative is responsible for providing high-quality service to hospital clients, physicians and staff in a high-stress environment. Coordinates responsibilities for the hospital laboratory customer service unit. Works cooperatively with a wide variety of customers, vendors, and internal staff, including patients, laboratory technicians, phlebotomy and billing staff, as well as other section supervisors within the laboratory department. Provides oversight, training and work assignments for call center and specimen transport employees. Under the direction of the Director of Laboratory Services and Laboratory Administration.


Core Job Responsibilities

  • Acts as a laboratory receptionist. Greets patients and visitors, answers telephone, places calls, relays messages, and give pre-test information to patients. 
  • Ensures the availability of adequate supplies for office printers and arranges...

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