Job Description

Role Overview

This role is the primary point of contact for customers and merchants using the WhatsApp

ordering flow. The specialist handles inbound inquiries across order management, product

questions, merchant onboarding support, and complaint resolution. Technical issues beyond first line scope are escalated to the external technical team with full documentation.

Working Conditions

  • Working Schedule: 6 days per week.
  • Shift Duration: 10-hour rotational shifts.
  • Days Off: 1 rotational day off per week.

Key Responsibilities

• Customer Inquiry Handling

  • ◦ Respond to customer messages via WhatsApp in a timely and professional manner
  • ◦ Assist with order placement, tracking, modifications, and cancellations
  • ◦ Resolve complaints related to delivery, payments, and product is...

Ready to Apply?

Take the next step in your AI career. Submit your application to Confidential today.

Submit Application