Job Description

Job Overview:

As a CMiC Client Support Manager within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions according to customers’ needs. Since no two problems are the same, we are looking for someone that can tailor a unique solution to suit client requirements while ensuring a quality client experience that is delivered promptly and transparently.

Key Responsibilities:

  • Manage day-to-day critical issues and share progress on issue resolution with both clients and internal support members.
  • Coordinate and participate on regular scheduled conference calls with clients. This includes:
  • Providing updates on outstanding issues.
  • Identify and prioritize key issues.
  • Discuss and coordinate upgrade and pa...

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