Client Support Executive(Night Shift)

Job Overview:
The Client Support Executive is responsible for providing timely and efficient support to our clients. In this role, you will troubleshoot and resolve product or service issues, working within a structured shift schedule to ensure our clients receive 24/7 support coverage. The ideal candidate should have strong problem-solving skills, a customer-first attitude, and the flexibility to work in a rotating shift environment.

Key Responsibilities:

• Deliver exceptional customer support via phone, email, and live chat.
• Manage and resolve client inquiries, technical issues, and service requests in a timely manner.
• Accurately document client interactions and troubleshooting steps within the company's CRM or ticketing system.
• Maintain up-to-date knowledge of company products, services, and system changes to better assist clients.
• Escalate unresolved issues to the appropriate internal teams for further in...