Client Support

Job Summary:

We are a Proptech and Fintech software company based in Cardiff. We are looking for a customer service representative to be the first point of contact and guide our agentOS and Calmony customers through our software via telephone, email, and video calls.



People starting in this role have progressed within our company to 2nd line support, junior developer, trainer, management and onboarding roles. We are especially interested in someone looking to develop their second line and technical support skills.



You should be IT literate and be able to identify how customers can benefit further from using our software and services. We believe in having our clients and staff interests at heart, as a crucial element of your role you should be able to demonstrate a commitment to solving problems and helping the customer overcome any issues they may have.



Full training on our software will be given, but you will need a...