Client support associate

Introduction
KLDiscovery offers an exciting opportunity to leverage your talents and make a meaningful impact in a dynamic, fast-growing technology and services organization. We are a global company offering technology-enabled services and software to support law firms, corporations, government agencies, and consumers to tackle their most complex legal and regulatory challenges and solving complex data challenges.
We are looking for a Client Support Associate for an exciting new opportunity.
Work Status: On-site
Is this Role for You?
This person will focus on client support, acting as the first point of contact for customer requests and queries.
A Day in the Life
Adding, editing and removing user accounts from Affinitext libraries
Resetting lost/forgotten/locked user accounts
Responding to customer requests via email and live (text) chat
Use of template responses to ensure standardized style and tone
Data input and other administrative functions
Cont...