Job Description
Position Summary
The Senior Analyst-Customer Support is responsible for providing effective and timely support to customers in relation to LSEG Quantitative Analytics (LQA) product suite and service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer's enquiry. Each member should show curiosity partnered with great persistence and thrive for continuous quest for professional growth and excellence notwithstanding the complexities ahead.
The Senior Analyst-Customer Support resolves issues applying sophisticated information systems, displays excellent skills and shows high level of urgency discretion to ensure customer satisfaction. Refinitiv provides all needed resource to new members to be able to pursue this new task towards completion and success.
Role Responsibilities
Respond to customers' enquiries relating to information, product functionality and f...
The Senior Analyst-Customer Support is responsible for providing effective and timely support to customers in relation to LSEG Quantitative Analytics (LQA) product suite and service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer's enquiry. Each member should show curiosity partnered with great persistence and thrive for continuous quest for professional growth and excellence notwithstanding the complexities ahead.
The Senior Analyst-Customer Support resolves issues applying sophisticated information systems, displays excellent skills and shows high level of urgency discretion to ensure customer satisfaction. Refinitiv provides all needed resource to new members to be able to pursue this new task towards completion and success.
Role Responsibilities
Respond to customers' enquiries relating to information, product functionality and f...
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