Job Description
Join Ripple Treasury as a Client Support Analyst, focusing on B2B technical support in a global SaaS environment. Build trust with clients through efficient problem-solving and clear communication.
In this critical role, you will serve as the front line for clients, navigating complex issues and facilitating rapid resolutions. You'll manage multiple requests, ensuring service level agreements are met while engaging closely with cross-functional teams like Engineering and Customer Success. Your skills in troubleshooting and client advocacy will drive product improvements and elevate the long-term client experience.
Key Responsibilities:
• Serve as a trusted partner for clients
• Troubleshoot issues and provide fast, high-quality resolutions
• Manage incoming requests and hit SLAs consistently
• Collaborate with teams to solve complex challenges
• Document escalations clearly for rapid Development support
Requirements:<...
In this critical role, you will serve as the front line for clients, navigating complex issues and facilitating rapid resolutions. You'll manage multiple requests, ensuring service level agreements are met while engaging closely with cross-functional teams like Engineering and Customer Success. Your skills in troubleshooting and client advocacy will drive product improvements and elevate the long-term client experience.
Key Responsibilities:
• Serve as a trusted partner for clients
• Troubleshoot issues and provide fast, high-quality resolutions
• Manage incoming requests and hit SLAs consistently
• Collaborate with teams to solve complex challenges
• Document escalations clearly for rapid Development support
Requirements:<...
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