Client Support Analyst 1

Description

The Client Service Representative 1 will be responsible for providing exceptional support to Custom Health’s clients in both English and French or Spanish. The ideal candidate will have a strong customer service background, fluency in both languages, a keen desire to learn Custom Health products, and the ability to effectively communicate technical aspects of the software to both technical and non-technical individuals.

Job Responsibilities

• Provide basic inbound/outbound support and address product functionality issues via emails and phone calls in English and Spanish or French as required.
• Deliver exceptional customer support by actively listening, understanding customer issues, and providing effective problem-solving solutions.
• Investigate and respond to basic questions, utilizing in-depth knowledge of applications and system requirements.
• Ensure proper documentation of new cases in the case management ...