Job Description

  • PF & Gratuity Included
  • Medical Coverage Included

    • About Our Client

    Our client is a small-sized company operating in the Technology & Telecoms industry, providing innovative services to their customers. They are committed to delivering high-quality solutions and maintaining strong relationships with their clients.

    Job Description

    Client Success Lead

    Role Summary

    The Client Success will own the end-to-end client support and success function, ensuring clients achieve maximum value from the product. This role is client-facing and works closely with Product Managers, Engineering, and Leadership to deliver proactive support, manage escalations, and build a scalable client success team.

    Key Responsibilities

    *Own client success operations across self-serve support, L1 support, expert escalation, and leadership escalation paths.

    *Act as the primary client-facing lead for complex queries,...

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