Client Success Representative

Client Success Representative responsibilities include resolving clients' queries, recommending solutions, and guiding product users through the features and functionalities of the company's products. To be a successful Client Success Representative, you should be an excellent communicator with hands-on experience in Digital Marketing and be able to earn our clients' trust. You should also be familiar with help desk software and fulfillment services.

Ultimately, you will help establish our reputation as a company that offers excellent customer support throughout sales and after-sales processes. The job description is subject to change at any time by management without prior notice.

Responsibilities

• Respond to customer queries in a timely and accurate way, via chat or email
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions
• Update our internal team with information about technic...