Client Success Performance Specialist

Position: Client Success Performance Specialist

Location: Nashville, TN

Job Id: 1074

# of Openings: 1

Client Success Performance Specialist

Job Summary

TheClient Success Performance Specialistensures that healthcare clients realize the full value and patient impact promised during the sales cycle for ourOmnichannel Patient Engagementsolutions. This role bridges the gap between implementation and long-term success by blending data analysis with consultative strategy. You will serve as an analyst and performance advisor, working at the intersection ofProduct,Solution Engineering, andImplementationto refine and optimize how our clients communicate with their patients.

Core Responsibilities

• Performance Analysis:Compile and analyze client performance data across omnichannel products (e.g., email, text, voice, chat, and IVR) to ensure workflows meet established benchmarks and p...