Client Success Manager

OVERVIEW

We are a leading Managed Service Provider (MSP) seeking a dedicated Partner Success Manager (PSM) to join our team. The PSM will serve as the primary point of contact for partners, ensuring their satisfaction, retention, and growth by identifying their pain points, understanding their business goals, and driving measurable business value through tailored IT solutions. Embracing a vCIO mindset, the PSM will act as a strategic partner, providing high-level IT guidance and aligning technology strategies with partners’ long-term business objectives. This role involves close collaboration with Technical Account Managers (TAMs) to develop lifecycle management programs, including partner budgets and IT roadmaps, to deliver exceptional partner experiences and foster business success by being a trusted partner.
 

RESPONSIBILITIES

vCIO Mindset Responsibilities

• Deeply understand partners’ business operations, goals, and challenges to ...