Client Success Manager | Remote | US Hours

Job Title: Client Success Manager Location: Remote (Worldwide) Job Type: Full-Time Working Hours: MST (Mountain Standard Time) Job Overview We are looking for a client-focused Client Success Manager to own relationships across our account base post-onboarding. This is an accountability role — you are the primary contact for assigned clients, you drive retention and growth, and you are measured on outcomes, not activity. Key Responsibilities Client Relationship Management * Own the post-onboarding relationship for a defined portfolio of client accounts * Conduct regular check-ins and quarterly business reviews to assess satisfaction and identify growth opportunities * Act as the internal advocate for client needs — escalating issues and driving resolution across departments * Monitor client health metrics and proactively address churn risk before it escalates Account Growth & Retention * Identify upsell and cross-sell opportunities within the existing client base and collaborate with th...