Client Success Manager

We are looking for a highly motivated individual to lead our Client Services team. If you thrive in a fast-paced environment, excel at problem-solving, and possess excellent communication skills, we want to hear from you

Key Responsibilities:

• Provide accurate and timely client support services, ensuring a high level of professionalism and competence in every interaction.
• Cultivate positive and productive relationships with clients through frequent calls and visits, strengthening connections and understanding their evolving needs.
• Analyze and resolve service issues promptly, keeping both client and management informed about complex issues and their resolutions.
• Contribute to the growth of clients' businesses by identifying new opportunities and promoting all relevant services offered by Support Services Group (SSG).
• Manage MSA/SOW commitments to ensure alignment with contractually agreed terms and SLAs, ensuring accurate invoicin...