Job Description

The Client Success Manager (CSM) is a critical, client-facing role responsible for the care of a named portfolio of accounts in the Central European region. Using a variety of treatment models, a CSM will drive adoption, increase satisfaction, mitigate risk, and identify opportunities for expansion through value articulation. A CSM will use strategic recommendations to drive value in our partnership and help our clients achieve their desired business outcomes.

Primary Duties of the Role:

  • Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships.
  • Observe and track trends across portfolio to develop best practices
  • Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesfor...

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