Client Success Manager

As a Client Success Manager, you will be responsible for ensuring client success and satisfaction by providing strategic guidance and tailored digital marketing and technology solutions. Key duties include building strong client relationships, analyzing performance metrics, creating KPI reports, and identifying business growth opportunities. The role involves managing and executing marketing campaigns, resolving technical issues, conducting QA checks, and delivering insights on digital trends. Additionally, the candidate will lead training sessions, maintain documentation, coordinate team schedules, and optimize resource allocation to meet client and business goals.

• A. Build strong client relationships to understand the client's position in the market and their services/products to maintain and acquire new customers;
• B. Collaborate regularly with the team to discuss progress and generate new ways to improve the business, and fulfill client needs;