Job Description

Account Ownership & Growth

  • Own and manage a portfolio of premium takeaway-restaurant accounts as the primary relationship manager
  • Build and maintain strong, long-term partnerships with restaurant owners, operators, and senior stakeholders
  • Identify and execute growth opportunities through promotions, upsells, and cross-sells

POS & Operational Excellence

  • Lead POS onboarding, system integrations, and ongoing operational support
  • Ensure effective POS adoption, utilization, and issue resolution
  • Partner with Operations, Tech, and Support teams to resolve partner issues within defined SLAs

Performance & Analytics

  • Track, analyse, and optimise key performance metrics including GMV, order volume, cancellations, SLAs, and ratings
  • Conduct regular business reviews and performance discussions with partners
  • Drive data-backed recommendations t...

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