Client Success Manager

Jenzabar is looking for a Client Success Manager that has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company) with 2+ years of experience. The primary territory would include Vermont, New Hampshire, Maine, Connecticut, and Massachusetts, as well as a few schools in Indiana and Oregon. Ideal candidate would be located in or around Boston, MA or the New England area. The ideal candidate would have a few years of relevant work experience.

Essential Tasks

• Maintain positive client relationships to maximize product/service satisfaction
• Act as a liaison between organization and clients
• Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
• Client Service training for continuous improvement
• Visit and/or conduct annual reviews with each client
• Identify, develop, and maintain strategic relationships with senior lev...