Client Success Lead

Client Success Lead

Role Summary

The Client Success will own the end-to-end client support and success function, ensuring clients achieve maximum value from the product. This role is client-facing and works closely with Product Managers, Engineering, and Leadership to deliver proactive support, manage escalations, and build a scalable client success team.

Key Responsibilities

.Own client success operations across self-serve support, L1 support, expert escalation, and leadership escalation paths.

. Act as the primary client-facing lead for complex queries, incidents, and relationship management.

. Ensure timely resolution of issues while proactively driving adoption, understanding, and trust in product outputs.

. Define and manage SLAs, prioritization, and escalation framewor...