Job Description

Application Disclaimer: This is a call for Candidate Pooling and Registration only. Your participation in this interview expresses interest in being considered for future career opportunities within the company.

Job Summary


The Client Success Coordinator is the primary point of contact between a company and its customers. The core responsibility is to provide excellent service and support by addressing inquiries, resolving issues, and processing requests efficiently and courteously.


Job Description

  • Handle Inquiries: Respond to customer questions via email, chat, or social media regarding products, services, accounts, billing, and policies (insurance). Proactively collect and verify data required for policy registration, annual renewals, and mid-term amendments.

  • Resolve Issues: Investigate and resolve customer complaints and problems, which may involve troubleshooting, escalating issues to appropriate departmen...

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