Job Description

ABOUT THE ROLE

The Client Success Associate will co-own client objectives and work across functions to deliver on each objective with a high degree of success. You will lead all initiatives from client onboarding and new program configuration to managing issues and queries and would be expected to handle 2-3 client implementations in parallel should the need arise and handle 10-15 clients for query resolution. This role will require the incumbent to work in US shift hours.

RESPONSIBILITIES

New Client Onboarding & Implementation

  • Lead new client onboarding and implementations based on the agreed scope of requirements and as per our standard operating process
  • Assist in configuration of program rules to set-up the client instance 
  • Collaborate with the product and integration teams to ensure any customization and integration requirements are delivered in a seamless fashion
  • Collaborate with...

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