Client Strategy & Project Manager

This role exists to retain, grow, and systemize client relationships .
You are not a support agent.
You are not a cheerleader.
You are accountable for client outcomes, renewals, upsells, and long-term value .
If you cannot challenge clients, manage expectations, or convert strategy into execution, do not apply .
Core ResponsibilitiesClient Ownership & Relationship Management Own a portfolio of active clients end-to-end
Act as the single point of contact post-onboarding
Lead regular client check-ins, reviews, and planning calls
Control scope, timelines, and expectations without escalation
Identify risks early and prevent churn
Strategy & Value Delivery Understand each client’s business model, goals, and constraints
Translate business goals into clear execution plans for internal teams
Ensure delivered work aligns with commercial objectives
Push back on poor ideas or unrealistic expectations using logic
Identify gaps, missed opportunities, a...